Answered By: Teaching, Learning & Research Librarians Last Updated: Feb 05, 2018 Views: 0
Answered By: Teaching, Learning & Research Librarians
Last Updated: Feb 05, 2018 Views: 0
A few common snags:
- The online resource doesn’t recognize you’re a Smith user. Double check that you’re on the Smith network or, if you’re off campus, that you’re accessing the online resource via the library website and providing your Smith log-in when prompted.
- The browser you’re using doesn’t work well with the online resource you’re trying to access. Try another browser. Clearing your cookies may also help.
See Off-Campus Access FAQs for more information.
If you still can’t connect, email firstname.lastname@example.org and we’ll help you troubleshoot.