Q. I'm having trouble connecting to an online resource. What should I do?

A few common snags:

  • The online resource doesn’t recognize you’re a Smith user. Double check that you’re on the Smith network or, if you’re off campus, that you’re accessing the online resource via the library website and providing your Smith log-in when prompted.
  • Some online resources are only available on the desktop computers in the Libraries or computer labs.
  • The browser you’re using doesn’t work well with the online resource you’re trying to access. Try another browser. Clearing your cookies may also help.

See Off-Campus Access FAQs for more information.

If you still can’t connect, email libraryhelp@smith.edu and we’ll help you troubleshoot.

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